Terms of Service

Hi there! Thank you for enquiring about my commissions! On this page is some information that I would like you to read before you place your order, since it will make the whole process easier for both of us.

Will Do

  • Original characters (including original RPG characters)

  • SFW fanart

  • Humans

  • Animals

  • Anthros/Furries

  • Fantasy elements (wings, horns, animal features, etc)

  • SFW couples/pairings

Ask About

  • NSFW (especially for fetish art)

  • Ship art of real people

  • Complex fantasy characters

  • Anything else not listed

Won't Do

  • Heavy Gore

  • Mecha/complex robotics

  • Complex architecture

  • Anything that involves, or will be used for, hate speech or discrimination of any kind

 

Condensed Terms

NOTE: Detailed info may be missing. The sole purpose of this condensed version is for the Customer to have an easy overview of the main points. Please refer to the full TOS below for more detailed terms, which will apply to your orders.

  • Pay up front for orders below £20.

  • Product will be delivered digitally.

  • Seller will not be responsible for loss of product once it has been delivered.

  • Customer has right to three complete revisions in the sketching phase.

  • Customer has right to reasonable amounts of minor edits after completion (i.e. eye colour change)

  • Commission payments must be paid in GBP

  • Customer can ask for a refund on orders with no progress for 8 weeks, or when work has not been completed within 12 weeks

  • Customer is required to contact the seller in a fast and responsive manner

  • Products are for personal use only; I currently do not offer commissions for commercial use

  • Seller can cancel and refund any order at any time.

  • Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space

 

Full Terms of Service

LAST UPDATED: JANUARY 2022

This contract applies to the artist further called Seller and person or institution further called Customer purchasing from Seller a work of art further called Product. By ordering Product from the Seller the Customer agrees to the following terms and conditions:

Payments

  • Customer agrees to pay the due amount upfront for any orders of value lower or equal to £20.

  • On orders above £20 customer agrees to pay half the invoice total upfront. The other half has to be paid on approval of the final artwork.

  • Any other payment schedule has to be mutually agreed before work on the Product commences.

  • Customer accepts that work on the Product will not commence until payment has been received by Seller according to the above schedule.

  • Certain types of work do not allow for a split payment. In such cases customer will be informed about this and will be asked to agree on a different payment schedule, before any work can commence.

Delivery

  • Customer agrees that Product will be delivered digitally to an email address provided by Customer, after the final payment has been received by the Seller.

  • Any other method of delivery, either digital or physical, has to be mutually agreed before the work commences. Customer is obliged to bear any costs incurred by alternative delivery method, such as postal costs, material costs, digital service subscription fees etc.

  • It is the sole responsibility of Customer to propose a delivery method which works for both parties. Seller cannot be held accountable for Customer's loss of access to the delivery method, loss of delivered files, impediments such as spam filters or any other technical obstacles outside responsibility of the Seller.

  • Upon delivery of the product, it is the Customer's responsibility to store it properly. Loss of product due to negligence will not be reimbursed by the Seller. Seller can not guarantee that the original copy of the product will be available in the case that the Customer loses their files.

Revisions

  • Customer has the right to three (3) complete revisions in the sketching phase.

  • Customer has right to a reasonable amount of minor edits after completion, such as changing an eye colour or fixing a small detail, up to an additional 10% of the total time spent on creating the originally delivered Product. Any requests above that, however minor, will require a prior mutual agreement and will result in a proportional increase of order value. Any such increase will be invoiced separately. Work on any such excessive requests will not commence until the payment for the additional invoice(s) has been received.

Currency Conversions

  • Customer agrees to pay the total amount specified in GBP (Great British Pounds).

  • It is the sole responsibility of Customer to bear any currency conversion costs, bank transfer fees, payment provider service fees and any other costs involved in transferring funds to the Seller.

  • Payment is considered as received and completed only when total amount received on Seller's GBP account is equal to the invoice amount in GBP

Refund Policy

  • Customer has right to request a full refund if there's been no progress for two consecutive months, or when Product has not been completed within four months. Refund conditions for commissions which require more work must be agreed separately, before the work commences. These provisions exclude work interruptions caused by unforeseen circumstances such as illness, accident or any other credibly documented reason for interruption of work.

  • Customer obliges to contact the Seller in a fast and responsive manner, responding swiftly to any requests for comments, clarifications, opinions, validation of progress etc. Lack of timely communication on behalf of Customer will be recognized as implicit approval of all work progress and current state of the Product.

Personal & Commercial Use

  • The Product received by Customer is for personal use only. Commercial use is not currently offered.

  • Customer does not hold the right to use the product in any blockchain-related technology, including NFTs, cryptocurrency, or future inventions in the space.

Cancellations

  • Seller reserves every right to refuse or cancel any order, under condition of full refund, without giving reasons to Customer.

  • Any disrespectful behaviour will not be tolerated and may result in a cancellation of the order. Customer will receive full or partial refund depending on amount of work completed. Seller will have full right to refuse any service to the Customer in the future.

Everything Else

Thank you for reading! If you are happy with the above and would like to order a commission, please use the Contact page to submit your order. You can also view the current queue here.

If you have any questions I haven’t covered here, please email me at sketchfeathers@gmail.com or message me on Twitter or Tumblr @sketchfeathers, and I will do my best to help you out.